Trouble? The first step in resolving any operational issues is to refer to the Owners Manual for assistance. We also offer support for technical questions via our web-site in the technical section of frequently asked questions. You may also email your questions to consult@Degrava.com or call a Customer Support Representative at 678-867-0670. Please be prepared to give your systems serial number, your date of purchase and a description of the problem.

Note: The user is responsible for maintenance as described in the Operation Manual. This maintenance includes, replacing toner, drum, belt and fuser consumables, removal of dust and foreign materials, clearing paper jams, as well as following prescribed routine preventive maintenance.

On-site warranty
Your system is covered with a 1-year on-site warranty. In the event a Customer Service Technician cannot resolve the problem and it is determined a site visit is required the Customer Service Technician will dispatch an Authorized DEGRAVA Service Provider within 24 hours to the location of the printer. If the warranty period has expired and you do not have a service agreement, please contact DEGRAVA Systems Customer Support at 678-867-0670.